Terms of Service

Last updated: March 2026

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "you", "your") and EPTASOFT LTD ("Company", "we", "our", "us"), a company registered in England and Wales (Company No: 17038547), with its registered office at 61 Bridge Street, Kington, England, HR5 3DJ.

By accessing our website eptasoft.net, placing an order, or using any of our services, you agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not use our services.

We recommend that you print or save a copy of these Terms for your records.

2. Description of Services

EPTASOFT LTD provides the following professional services:

2.1 Software Development

Custom software development including web applications, mobile applications, APIs, database design, and system integrations. All software projects are scoped and agreed upon before commencement.

2.2 Web Design and Development

Professional website design, development, and maintenance services including responsive design, e-commerce solutions, content management systems, and search engine optimisation (SEO).

2.3 UK Company Formation Consulting

Consulting services related to UK company formation, including guidance on incorporation with Companies House, registered office address services, and business structure advisory. We provide consulting and facilitation services; we are not solicitors and do not provide legal advice.

2.4 Service Modifications

We reserve the right to modify, update, or discontinue any of our services at any time. We will provide reasonable notice of any material changes that affect existing contracts.

3. Account Registration

Certain services may require you to create an account. When creating an account, you agree to:

  • Provide accurate, current, and complete registration information
  • Maintain and promptly update your account information to keep it accurate
  • Maintain the security of your password and accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorised use of your account

We reserve the right to suspend or terminate accounts that contain inaccurate information, are used in violation of these Terms, or have been inactive for an extended period.

4. Pricing and Payment

4.1 Pricing

  • All prices are quoted in British Pounds Sterling (GBP) unless otherwise stated
  • Prices are inclusive of VAT where applicable. If VAT is not included, this will be clearly stated
  • We reserve the right to change our prices at any time. Price changes do not affect orders already confirmed
  • Custom project quotes are valid for 30 days from the date of issue unless otherwise specified

4.2 Payment Methods

Payments are processed securely through Stripe. We accept the following payment methods:

  • Visa, Mastercard, and American Express credit and debit cards
  • Other payment methods supported by Stripe in your region

By providing payment information, you represent and warrant that you are authorised to use the payment method and that all information provided is accurate.

4.3 Payment Terms

  • Standard services and packages: Full payment is required at the time of purchase
  • Custom projects: Payment terms will be set out in the project proposal or statement of work. Typically, a deposit of 50% is required before work commences, with the balance due upon completion
  • Milestone payments: For larger projects, payments may be structured around agreed milestones
  • Late payments: We reserve the right to charge interest on overdue invoices at the rate of 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998

4.4 Refunds

Refunds are handled in accordance with our Refund Policy, which forms part of these Terms.

5. Project Delivery

5.1 Timelines

Estimated delivery dates are provided in good faith but are not guaranteed. Delivery timelines may be affected by factors including:

  • Complexity of the project scope
  • Timeliness of client-provided content, feedback, and approvals
  • Third-party dependencies
  • Change requests made during the project

5.2 Client Responsibilities

To ensure timely delivery, you agree to:

  • Provide all required content, materials, and information in a timely manner
  • Review deliverables and provide feedback within agreed timeframes
  • Designate a single point of contact for project communications
  • Ensure you have the necessary rights and licences for any content you provide

5.3 Acceptance

Upon delivery, you will have 14 days to review the deliverables and notify us of any issues. If no issues are raised within this period, the deliverables will be deemed accepted.

6. Intellectual Property

6.1 Our Intellectual Property

All intellectual property rights in our website, branding, proprietary tools, frameworks, libraries, and pre-existing materials remain the exclusive property of EPTASOFT LTD. Nothing in these Terms transfers ownership of our intellectual property to you.

6.2 Client Deliverables

Upon full payment for custom work, intellectual property rights in the bespoke deliverables created specifically for you will be assigned to you, except for:

  • Pre-existing materials and tools owned by EPTASOFT LTD
  • Open-source components governed by their respective licences
  • Third-party assets (fonts, images, plugins) governed by their own licences
  • Generic code, frameworks, and methodologies that may be reused in other projects

6.3 Portfolio Rights

Unless otherwise agreed in writing, we retain the right to display and reference completed projects in our portfolio, case studies, and marketing materials.

6.4 Client Materials

You retain ownership of all content, data, and materials you provide to us. By providing such materials, you grant us a non-exclusive licence to use them solely for the purpose of delivering the agreed services.

7. Confidentiality

Both parties agree to keep confidential any non-public information disclosed during the course of the engagement. This includes business plans, technical specifications, customer data, and financial information. This obligation survives the termination of these Terms for a period of 3 years.

Confidentiality obligations do not apply to information that is:

  • Publicly available through no fault of the receiving party
  • Already known to the receiving party prior to disclosure
  • Independently developed without reference to confidential information
  • Required to be disclosed by law or regulatory authority

8. Limitation of Liability

8.1 Scope of Liability

To the maximum extent permitted by law:

  • Our total liability for any claims arising out of or related to these Terms or our services shall not exceed the total amount paid by you for the specific service giving rise to the claim in the 12 months preceding the claim
  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business, goodwill, or anticipated savings

8.2 Exclusions

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any other liability that cannot be excluded or limited under applicable law

8.3 No Guarantees

While we strive to deliver high-quality services, we do not guarantee specific outcomes such as search engine rankings, revenue increases, or business results arising from the use of our services.

9. Indemnification

You agree to indemnify, defend, and hold harmless EPTASOFT LTD, its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

  • Your use of our services in violation of these Terms
  • Your breach of any representation or warranty made herein
  • Content or materials you provide that infringe the intellectual property rights of a third party
  • Your violation of any applicable law or regulation

10. Termination

10.1 Termination by You

You may terminate your use of our services at any time by providing written notice to us. Cancellation and refund terms outlined in our Refund Policy will apply.

10.2 Termination by Us

We may suspend or terminate your access to our services immediately, without prior notice, if:

  • You breach any provision of these Terms
  • You fail to make payment when due
  • You engage in fraudulent, abusive, or illegal activity
  • Continuing the engagement would be unlawful

10.3 Effects of Termination

Upon termination:

  • All outstanding payment obligations become immediately due
  • We will deliver any completed work for which payment has been received
  • Provisions that by their nature should survive termination will remain in effect, including intellectual property, confidentiality, limitation of liability, and indemnification

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you may also be entitled to bring a claim in the courts of your country of residence.

12. Dispute Resolution

In the event of any dispute arising from or relating to these Terms or our services, the parties agree to the following resolution process:

  1. Negotiation: The parties shall first attempt to resolve the dispute through good-faith negotiation within 30 days of written notice of the dispute
  2. Mediation: If negotiation fails, the parties may agree to submit the dispute to mediation under a mutually agreed mediator
  3. Litigation: If mediation is not agreed or fails, either party may pursue the dispute through the courts of England and Wales

13. Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations under these Terms where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to:

  • Natural disasters, epidemics, or pandemics
  • Acts of government, war, terrorism, or civil unrest
  • Power failures, internet or telecommunications disruptions
  • Cyber-attacks or system failures beyond reasonable prevention
  • Strikes, labour disputes, or supply chain disruptions

The affected party shall promptly notify the other party and use reasonable efforts to mitigate the impact of the force majeure event.

14. Amendments

We reserve the right to modify these Terms at any time. Material changes will be communicated by updating this page with a revised "Last updated" date. For existing contracts, changes take effect 30 days after posting unless otherwise specified.

Your continued use of our services after any amendments constitutes acceptance of the revised Terms. If you do not agree with the amendments, you must discontinue use of our services.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and EPTASOFT LTD regarding the use of our services. Any separate project proposals, statements of work, or service agreements entered into between the parties shall supplement, and in the event of conflict shall take precedence over, these Terms with respect to the specific project or service covered.

17. Waiver

The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by the waiving party.

18. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any successor entity or affiliate without your consent.

19. Third-Party Rights

These Terms do not confer any rights on any person or party other than the parties to these Terms and, where applicable, their successors and permitted assigns. The Contracts (Rights of Third Parties) Act 1999 does not apply to these Terms.

20. Contact Information

If you have any questions, concerns, or notices regarding these Terms of Service, please contact us: